Inbound call management
Control where every incoming call goes, by time of day, caller, number dialled or who is free. Calls reach mobiles, landlines, desk phones or Teams, wherever your people are.
Inbound numbers are virtual. The number your customers dial is separate from the phone that rings, so you can point calls anywhere and change it whenever you need to. That makes it simple to cover lunch breaks, route out-of-hours calls to an answering service, or split sales and support across different sites.
Every number comes with a dashboard showing how many calls you received, which were answered and which were missed. Many businesses discover their missed-call rate for the first time when they switch.
What is included
Any destination
Send calls to mobiles, landlines, VoIP phones, Microsoft Teams or an answering service.
Time-of-day routing
Different routing for office hours, evenings, weekends and bank holidays.
Hunt and ring groups
Ring several people at once or in order until someone answers.
Welcome messages
Play a short greeting or call whisper so staff know which number was called.
Missed call alerts
Get an email or text with the caller's number when a call is missed.
Live statistics
See call volumes, answer rates and peak times in one place.
How we set it up
Choose numbers
Pick new numbers or port your existing ones.
Plan routing
Tell us who should answer, when and in what order.
Go live
We build the call flow and test it with you.
Refine
Use the call stats to adjust staffing and routing.
Who it suits
- Covering calls when the office is closed
- Splitting sales and support
- Running one national number across several branches
- Advertising campaign numbers
Guide price
From£5per number / month
Excludes VAT. Your quote depends on users, numbers and call volumes.
Inbound call management across the UK
We deliver inbound call management to businesses throughout England, Scotland, Wales and Northern Ireland. Popular locations include:
Questions we get asked
Something else on your mind? Call 020 7112 8558 or send us a message and a telecoms specialist will reply.
How quickly can a new number go live?
New numbers are usually live the same working day once your routing is agreed.
Can I change routing myself?
Yes. The dashboard lets you change destinations, opening hours and messages at any time, and changes apply straight away.
Is there a minimum contract?
We offer monthly rolling terms on numbers. Larger bundles can be fixed term if you want a lower monthly price.
Get a quote for inbound call management
Tell us how your business takes calls today and we will recommend a setup, with a clear monthly price. Most quotes are ready the same day.
- UK-based support team
- Free setup and number porting on most plans
- Monthly rolling options available
- No obligation quote
Prefer to talk? Call 020 7112 8558, Monday to Friday, 9am to 5.30pm.