Cloud contact centre
Everything a service or sales team needs in one cloud platform: smart routing, queues, live wallboards, recording, CRM screen pops and messaging channels, with agents working from anywhere.
A contact centre platform goes further than a phone system. Calls and messages are routed by skill, language or priority, supervisors can listen in, whisper and barge to coach agents, and every interaction is logged against the customer record.
Because it runs in the cloud you can scale seats up for busy seasons and back down afterwards, and agents can work from the office or home with the same tools.
What is included
Skills-based routing
Match each caller with the best available agent.
Supervisor tools
Listen, whisper and barge on live calls.
Wallboards
Real-time service levels, queues and agent states.
Omnichannel
Voice, webchat, SMS, email and WhatsApp in one agent view.
CRM integration
Caller pop-ups and automatic call logging.
Quality and analytics
Recording, scoring and transcription.
How we set it up
Discovery
Volumes, channels, targets and integrations.
Design
Routing, queues and agent profiles.
Pilot
Run with a small team and tune.
Roll out and review monthly.
Who it suits
- Customer service teams
- Inside sales teams
- Helpdesks
- Booking and dispatch
Guide price
From£35per agent / month
Excludes VAT. Your quote depends on users, numbers and call volumes.
Cloud contact centre across the UK
We deliver cloud contact centre to businesses throughout England, Scotland, Wales and Northern Ireland. Popular locations include:
Questions we get asked
Something else on your mind? Call 020 7112 8558 or send us a message and a telecoms specialist will reply.
How many agents do I need for a contact centre platform?
There is no minimum. Teams of five agents benefit from queues and wallboards as much as teams of 500.
Can agents work from home?
Yes. Agents sign in through a browser or app with a headset and get the same tools as in the office.
Get a quote for cloud contact centre
Tell us how your business takes calls today and we will recommend a setup, with a clear monthly price. Most quotes are ready the same day.
- UK-based support team
- Free setup and number porting on most plans
- Monthly rolling options available
- No obligation quote
Prefer to talk? Call 020 7112 8558, Monday to Friday, 9am to 5.30pm.