Start with the problems
- How many calls are missed each week?
- Who answers when the office is closed?
- Do people share their personal mobile numbers?
- How many numbers do you have and what are they for?
Features that matter most
- Apps so staff can take calls anywhere
- Time-of-day routing and voicemail to email
- Missed call alerts and simple reporting
- An easy way to add an answering service
Devices
Many small teams only need apps and a good headset. Desk phones suit reception desks and people who are on the phone all day.
Contracts
Look for monthly rolling options, clear prices per user, and no charges to port your numbers out later.